Double Play High Speed Internet Enhanced Verizon Wifi Review
Verizon Fios Customer Reviews Summary
As of February 2021, BroadBandNow'south editorial team has surveyed 205 Verizon Fios customers and asked them to rate Verizon Fios on 6 unlike criteria - Reliability, Speed, Equipment, Support, Interaction, and Value.
Overall Verizon Fios customers rated them a 4 out of 5, which is ranked tenth of the x internet provider customers we surveyed in our study.
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*Please annotation we only publish reviews that are: helpful, relevant, and specific. When writing your review, please support your rating with specific, detailed reasoning. If you lot are experiencing issues with your router, phone call Verizon Fios customer service directly for assistance
Took forever to become service figured out at the right price. Internet is good, merely the Telly service is non even close to Dish. Would not even consider recommending Verizon FIOS. Unfortunately I am stuck to a 2 yr deal and purchased the stupid modem equally I thought I would be staying in the area. Still cheaper than renting for 2 years.
FiOS from Verizon is cracking! Whether information technology'due south the reliable, symmetrical speeds or the redundancy when we lose power. Verizon'due south fiber always nevertheless works when the power is out!
I have been a loyal Verizon FIOS customer for 6 years and will be reviewing my contact shortly. Since installation, take only had 2 service calls that where handled quickly and efficiently. In the 6 years since my installation, I have only had 2 service interruptions that were handled the next day, they were due to equipment failure. I am very satisfied with my FIOS service as well every bit the pricing. I have full service, telephone, TV and internet. Client service has always been excellent the few times I chosen to transport a signal to my DVR box. I recommend FIOS to anyone if available.
I don't know where this web site gets their data but i become 945 Mbps download and 960 Mbps upload speeds on boilerplate and i pay $126.04/calendar month for it. To me, that'due south value.
FIOS has been working with no problems hither at my residence for 8 years. Had constant bug at this location with other providers. I have never had to call customer service with a service issue. When I exercise call for tech support they are always helpful. Speed is e'er improve than my quoted tier. I accept 3 TVs internet and phone. I additionally run a VOIP server for my pocket-size home business and FiOS works great for this as well as with my VPN router for secure access when I am working remotely.
When I moved out of my flat, I logged in to disconnect my service. The website said information technology was already disconnected. Dandy. For over a year, I kept getting billed, and every time I contacted them they said information technology shouldn't be billed. Finally adamant that their website was displaying an old account. Ended up costing about $600 which of course they won't refund.
Haven't started their service notwithstanding merely the client service who attended to me yesterday was responsive and expert in what she does. In fact, I was on the verge of canceling my order due to a technician issue but she solved it and fabricated me change my mind so I signed up. She will even follow upward your case and call back if need exist.
I needed to upgrade the service to add a 3rd gear up-top box to wall mount a new tv. Utilizing my Verizon app was useless. I spoke to 2 Verizon technicians and i customer service/sales representative and was told all I needed were three new upgraded boxes and that they would work with my existing onetime modem! I picked upward the new boxes and hooked upwardly the controlling box and the system trial stopped and said I had a tertiary-party modem that was incompatible. (The modem had Verizon written on it.) After many calls, I was contacted the following day by a local Verizon technician. He stated that he reviewed the issue, knew the problem, and would come out and install the right modem that mean solar day. He came to the business firm, upgraded the organisation, added a compatible modem, and installed set-superlative boxes. He provided excellent service, was very professional and was polite and atoning! He certainly represented what I expected from Verizon and he deserves a 10!
I merely had my new Fios-Internet installed today. I'yard extremely happy with the Customer Service, Technician who installed and Online chat service. All kind and professional.
Noticed autopay of $39 was changed to $99 for this calendar month. Was told by customer service rep that I should accept read Pg 2 of my bill (certain - equally if!) to run across that a 2 year disbelieve had run out two weeks ago. I could renew at $55 per month with a new 2 year contract but the two week menses during this month would still be billed at $99 per calendar month. How about an email to my business relationship letting me know that my two year discount would run out the following month and what my options were? How nigh several of such emails? That'south how an honest company would operate. I've treated them accordingly by giving them 1 star in all areas to a higher place. Consumers deserve ameliorate!
Having been a Fios customer for many years I have experienced a lot of customer service hassle, however, on my final transaction, the client service representative at the Fair Oaks location was courteous, patient, and extraordinarily helpful. The entire procedure was pleasant and efficient. Very satisfied client!!
I'd like to thank their customer service reps, I called regarding a Card Redemption issue. I never received my souvenir bill of fare and through system difficulties, the promotion and time expired. They went out of their way to gear up the issue and re-instate me in getting a new carte. First-class! Give thanks you both and then much.
I went to my Fios store in Newport News, Va. needing a new remote. I was greeted by a wonderful immature lady and I explained the reason for my visit. With all the info I read online, I was thinking I was going to have to pay for the remote. When she told me it was complimentary, it made my day. I like gratuitous. She asked me a few questions near my service and wireless, answered all my questions, and was able to provide me with updated information virtually my plan package. Overall, I had a bully experience dealing with this cheery young lady. Two thumbs up for the Newport News Fios store.
Service started very well years agone, but at present I deal with continual pixelation on most channels every 24-hour interval. Multiple calls to customer service does null except united states of america being told to turn the box on and off or arraign our dwelling house wiring and splitters for a bad signal. We pay virtually $270 per month only to receive this type of service. I've tried the other company and they are no better. Pathetic. Unlike years ago, Fios could care less about the quality of the services they provide.
I thought it would be overnice to upgrade my 3 set-top boxes to Fios TV One (main box and two Minis). Afterward installing them, I learned that you need to upgrade to an expensive new router or they won't work then I paid $300 for the Fios Home router. After virtually 26 hours of my labor, 15 calls with tech support and customer service and three weeks of elapsed time, I have no Television set service. Every back up tech and every customer service rep tells me something dissimilar (and contradictory and often manifestly ridiculous). I discover the expensive new router no faster or better than my Actiontec MI424WR router. So at present I have wasted $300, a $50 upgrade fee and 26 hours of my time, and I take no TV service. The advertised wireless TV streaming feature does non work at all and the voice remote barely works and constantly reboots itself. If your current Fios gear works, stick with it. Upgrading is not worth the risk. I may switch to Youtube TV--it's reliable and cheaper, and you don't need to rent prepare-top boxes. I don't desire to cutting the cord, merely what is a person supposed to practice? I take no TV service and can't spend any more time fixing it.
VERIZON FIOS IS CONSISTENTLY THE Best INTERNET & Telephone Connection! THEY ALSO Offer TELEVISION!
I wanted to watch a bear witness I missed so I went to On Demand to watch my show but I found a new format. The new format is not user-friendly at all. Equally a matter of fact, it is hard to locate a network on On Demand. It seems like everything is bunched together. Then if you click OK, yous may exist paying for a film or premium channel. Fios needs to go back to the erstwhile On-Demand format. Nosotros do non have time to be looking for a TV show or movie for a long menses of time. What consumers are looking for is a faster and convenient way to navigate On Demand. This new format is not adept at all. What was Fios Idiot box thinking?
The connection is slap-up every bit far every bit speed goes. As for the connectedness itself, information technology is terrible. Constantly drops in and out, especially over wireless. Makes navigating the web or doing whatever work at habitation that is web-based impossible. Volition be switching dorsum to Cable as soon equally I motility next calendar month. The speed with Fios is bully, but it's not reliable enough (at least for me) to arrive worth the toll. 3 calls to client service and as nice as they are, all they practise is refresh the signal thinking that is going to magically solve the event which it never does.
Been a good customer for over a twelvemonth. I wanted to alter my service to my married man's proper name, same apartment and everything, merely they still accuse me a cancellation fee of about $300! Been without the new service for over a week and the payment date is in less than 3 weeks!
Called in because of a promotion offered. When I had switched services, I was told email had been sent multiple times but I had never received it. Turns out e-mail was incorrect in the system. I was and then told that my offer had expired and I am no longer eligible for my gratis chrome book. Evidently, I was very upset seeing equally that was the main reason I switched providers. After talking more and being transferred between departments, I finally asked to speak with a manager of some kind. When Henry took my call, he very calmly explained to me the reason I would not be able to become a chrome book was because they aren't partnered with Samsung anymore and the best he could practise from his section was to offer me a Visa gift card for $200. While worth nowhere near the same amount, information technology is still much amend than nothing and what I appreciated even more was his relaxed tone even though I was not relaxed. Give thanks you for your aid, Henry.
The best fiber net out there. Great customer service and speeds, most reliable internet.
Good internet. Cablevision constantly has issues and customer service is horrendous. Was on hold for half an hour so get disconnected. Accept to go through a maze of automated responses to get a hold of someone which takes forever
Customer service was Astonishing. I messaged the rep about getting service in my location, and when I messaged him, the rep was pretty funny and nice. I hope to encounter y'all guys in my area soon!
Tech from Albany NY helped me get my internet up and running within minutes. She was very professional person, I would option her whatsoever twenty-four hours to help me or my family members with our Fios cyberspace problems. Thanks.
We accept been a long-term customer of FiOs and we really like the service, as well as the technical support people. Client service is pretty terrible, but maybe you can avert the pitfalls we had with these lessons learned: #one Buy your own router - we got a good ane for $60 on Amazon after years of renting theirs for $12/calendar month. They automatically add together that rental fee in if you don't tell them. #2. Never believe the chat people if they tell yous they will send you a confirmation email in iii-4 days or if they tell you they are going to waive a fee (which they may offer too, only then don't). Get it in writing right then, and copy the unabridged chat somewhere and so that you accept their promises in writing. Information technology took 3 tries to get what was promised - not sure if that is typical. #three Don't even try to call - yous may become hung upwards on while on concur, as we did. #4 Call to ask for a better price when the year intro price is up - it is hard to call back. #5 read the fine print - the price will go upwards.
I had problem with my Router had Repaire service today I am happy to say the repair human Mike was so amazing did a great job was on time and explained things to united states of america nosotros did not know I bearish say he is top notch we requite him a five star rating for his service I am ane very happy Verizon customer thank you Mike ??
Decided to switch net providers to get internet but (100 Mbps) from Verizon Fios for 39.99/month. (That's equally long as y'all sign on to auto pay.) Because I only stream, this is a good bargain for me. I'm fed upwardly with one year plans where the price escalates when the twelvemonth ends, then I'm happy that Fios offers this service without a time limitation. Fios also kept me informed by text - nearly a bit besides much - reminding me of when the tech was coming, alerting me 15 minutes before the tech arrived, and giving me the proper name of the tech. But.. I was glad to take the reminder. Oumaru was the tech who installed the new ethernet cable and went to great lengths to help me understand how to set up my own router. He made sure that my computer and telephone had cyberspace service and was very thorough and courteous. I appreciated how he explained everything in not-technical jargon. Most reviews are written when people are blowing off steam, so just a shout out from me to Ourarou! Thank you and then much for your patience and difficult work at my place as you lot rushed from one job to the other on a Sunday! I very much appreciated your kindness, persistence and patience in getting my internet fix...All in all, I am happy with the Verizon Fios' service.
Sign upwards to Veizon with my referral lawmaking: CHRIS1199VZ to receive a Prepaid Mastercard® card worth: Triple Play: $100 Double Play: $75 Fios Gigabit Connection: $l
Verizon FiOS has a adept product with terrible customer service backing it upwardly. Their "agents" are a little more than than glorified salespeople who have no inkling what they're talking about unless it comes to finding some boosted service to charge you for. Their phone call system is admittedly terrible which starts out with a agglomeration of computerized prompts that y'all must become through each and every fourth dimension under the guise of business relationship security simply are no more a nuisance. If you lot are lucky enough to reach a real live human being, you are treated to a very polite, very well meaning person who has non been trained in the slightest and has picayune to no clue what you or they are talking most. FiOS is cheap for a reason, they have fast cyberspace and literally no other redeeming qualities.
We just signed upward with Verizon. We got a not bad deal. They fifty-fifty waived the 99 installation fee for u.s.a. considering we are new customers and they threw in the tech coming out to our business firm for free that is ordinarily 15 dollars a calendar month. We get that for 24 months. Customer service is very nice. NEVER rude to me. And also aye their is sometimes a long wait but when I was put on hold I was given a option for there system to call me back when I was adjacent in line to speak to a representive. My idiot box color is MUCH clearer so it was when I was with comcast.
I had a new FIOS install at my business and the service tech was very quick and thorough. He had us set up and running in less than xxx minutes.
I had issues with my Verizon Fios and a service representative came past on time and quickly corrected the trouble. Nifty service!!!
Then i had been a comcast customer for a lot of years both in Virginia and now in Maryland and I oft had problems with the cyberspace dropping and having to telephone call customer service *which was automated* to get information technology back on again. i new the call in customer service routine by center.. and most of information technology was automated. Since I've switched to Fios my net went down once in may be 3 years? My hubby was able to fix it on his ain with some basic problem shooting instructions on line. I did not give them rating for customer service because I've never had to use customer service. i gave a lower rating in value considering as another person wrote.. they don't give two craps near loyalty.. in fact i think our rate went since nosotros renewed our 2 yr agreement. nonetheless. I had no qualms in renewing because the consistency and reliably of the service has been excellent.
Listen, forget cable internet. In one case you go fiber, you volition come across all it gives. Streaming like a rock star. 1 Gig service can't be beat.
My Fios Triple play line had come downwards again and our repairman Pete worked for a good three hours to get usa dorsum up and running. It had fallen onto the street across from my business firm and he did a fantastic job! Thanks Pete and Verizon Fios for great service. Pete is to be highly commended!
Nosotros take enjoyed Verizon for years, groovy service, great installers, great tech support. Only the billing section and high costs are driving united states to a competitor. Nosotros have spent hours trying to deal with billing problems just the visitor does non give their people the tools they need to resolve such problems.
I Currently take Verizon Fios. fifty Mbps Upward And 50 Mbps Down.This service alone is $70.00/month ! I have been pleased with reliability, speed, and ease of use. I only retrieve in 2017 High-Speed internet should exist no more than 30-50bucks.
I have been a Verizon Triple Bundle customer for a year and accept nothing bad to say about the service I got. The net is upwardly to speed (have never experienced the full 1000Mbps, simply normally averages around 77-80Mbps) and my TV packet is pretty astonishing (all the sports channels included!). Customer service is nice albeit slow, simply that's expected in this land. And then, overall, if the building has FIOS bachelor in your area, I strongly recommend Verizon over the others.
First off, there are faster speeds (listed at 100Mbps). I have 150Mbps service. Right now Comcast offers only asynchronous internet access (155Mbps download, 15/25Mbps upload) whereas FIOS has 150Mbps download, 150Mbps upload. FIOS as well offers 300/300 and 500/500. Comcast does have a 2Gbps/2Gbps service but requires a 2 year contract.
We chose Verizon Fios as it was the only fiber optics provider in our expanse at the time. However, we take had quite proficient client service and the toll is adequately reasonable.
The service is great but I can't wait until there are equally reliable but more affordable options bachelor.
I similar Verizon primarily because you practise not have to share the aforementioned line with other neighbors. You have one set speed. Wired providers offering a fast speed, but if anybody is watching at the same fourth dimension your speed goes down proportionally.
Take been very happy with Verizon Fios! Haven't had a problem yet with Fios.
Internet speed is amazing and consistent, even at entry level 50Mbps. More than enough for a couple TVs and devices. The FiOS TV is poor to cool, especially for the $ they charge. Customer service with Verizon is non-existent! They get one star for bothering to pick up the phone when I call (only during bankers hours though) I'm cut my cable string but may keep the internet. If I can detect comparable I will switch just to not give them my hard earned dollars.
I have been a Fios customer for many years now and the service is the most reliable I take ever experienced. Outages and problems are extremely rare.
consistent reliable service
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Everything I thought information technology would exist. I've had it for 3 years. Never had an upshot with reliability or client service. Highly recommend information technology.
Verizon FiOS is the all-time internet service we have ever had. The service and speed are cracking. The best matter nearly the service is that the internet speed is reliable.
I've had Verizon Fios for past two years, no contract for 40 Mbps, simply the best and near reliable provider I've ever had. Wish they had it where we are moving to in Greensboro, NC.
Although Verizon FiOS is on the expensive side, the connection reliability and quality is outstanding. Having had FiOS for over 8 years now, I can say that FiOS has never gone downwardly ever! The speed is constantly fast and internet quality is practiced. I oasis't noticed any Netflix peering problems myself. If information technology'southward in your area I would highly recommend the service.
Cracking service but expensive.
I am very pleased overall with Verizon Fios. Very displeased with the upcoming changes!
I ordered Verizon FiOS before moving hither three years ago. I am very satisfied with the speed--I tin lookout man Youtube and other videos and download gigabyte update files in minutes. I was never able to do that before.
Source: https://broadbandnow.com/Verizon-Fios-reviews